01
Order Processing
All orders placed are processed within 4-5 business days provided the items are in stock and there are no problems with the payment verification. Customers will be contacted if further information is needed. In doing so, your processing time may exceed our standard time. Orders will not be processed on weekends and holidays. Orders placed on Fridays or holidays will be processed the following business day.
We understand that some customers may need their orders sooner and can not wait the 4-5 business days that it take to process the order. If this is the case, please call our office to acquire about expediating the processing of your order. In some cases we can accomodate you.
02
Custom Orders
For hair lengths from 32-40 inches please send a special order request through our contact page. We also offer custom coloring by our in house celebrity hairstylists
03
Payment & Shipping
All orders are shipped via USPS priority mail. USPS priority mail guarantees a shipping delivery time of 2-3 days. We're currently offering free shipping on all of our products. Once a package is dropped off to our carrier for delivery, We will not have any control over the package; Therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to our best ability, yet we will not be held responsible or liable. If you have any additional questions regarding our shipping policy send us an email at orders@redvelvethair.com or send a message through our contact page.
04
Secure Ordering & Payment Options
We accept payment by Credit Card, Debit Card, Echeck, & Paypal.
05
Returns & Refunds
Due to the nature of our product all sales are final. We do offer exchanges within 15 days of the shipping date of your order and store credit. All exchanges must be in new condition, not worn or altered with original package. All merchandise must have the original tag attached in original package. Otherwise, it will be returned to you, and you are responsible for all shipping charges. Product must be exchanged for something equal or greater value.
06
Wholesale Orders
You may request a wholesale price list through our contact page.